On June 9, the Connecticut Banking Commissioner entered a consent order against a collection agency, vacating a previous final order (covered by InfoBytes here) that had imposed a $100,000 civil penalty for allegedly operating as a consumer collection agency in Connecticut without a license and engaging in harassing debt collection practices. The consent order followed the company’s request for reconsideration, in which, according to the state regulator, it submitted a two-year history of Connecticut consumer collection activity demonstrating that it had collected on 465 Connecticut accounts between April 2023 and January 2026 as a result of a compliance failure. The company also presented purported evidence of corrective actions, including employee disciplinary measures, return of all Connecticut accounts to creditors, revised compliance policies and procedures, and the addition of security measures to prevent future communication with Connecticut residents.

Under the consent order, the company agreed to cease and desist from the alleged violations and pay a reduced civil penalty of $75,000 in 12 monthly installments plus $1,600 in back licensing fees. The company neither admitted nor denied the allegations but agreed not to deny them publicly or create the impression that the consent order was without factual basis.