California DFPI orders digital asset kiosk operator to refund $175K to consumers
On February 17, the California DFPI announced that it had issued a consent order requiring a Seattle-based digital asset kiosk operator to cease charging fees above statutory limits and to cease failing to include required information from transaction receipts. The agency found that since January 1, 2025, the company completed more than 22,600 transactions in California, purportedly overcharging customers by a total of approximately $174,874.28 and failing to include customer names on more than 4,050 receipts, both in violation of the Digital Financial Assets Law (DFAL). Under the DFAL, operators may not charge more than $5 or 15 percent of the transaction value, whichever is greater, and must provide receipts containing specified information.
The consent order directed the operator to pay $174,874.28 in restitution to identified California consumers through a notification and claims process approved by the DFPI. The order also imposed a $1 million administrative penalty, which is due and payable if the company fails to comply. In addition, the DFPI mandated compliance reporting every 60 days for one year, or until the operator ceases California operations, and reserved the right to take further enforcement action for any future violations. The enforcement action followed prior DFPI findings in June 2025 that the same company violated DFAL transaction-limit and disclosure requirements, resulting in $51,700 in restitution and a $300,000 penalty (covered by InfoBytes here).