On December 11, the U.S. Court of Appeals for the Fifth Circuit ruled that a mortgage servicer’s communications about a potential loan modification do not constitute “debt collection activity” under the Texas Debt Collection Act (TDCA). The servicer had initially told borrowers that they could apply for a loan modification but later informed them that they were not eligible. The borrowers unsuccessfully appealed the determination with the servicer, yet prior to a final determination on the appeal, the servicer sent a statement reflecting a new monthly payment in the amount that the borrowers had been requesting. The borrowers made one payment in that amount, which the servicer accepted, but weeks later the servicer sent a letter stating that the mortgage was still in default. In affirming the district court’s judgment in favor of the mortgage servicer, the three-judge panel determined that while “modification discussions may constitute debt collection activities under the TDCA when those discussions are used as a ruse to collect debt,” the borrowers failed to make such a showing, and instead the servicer’s misrepresentations were “merely poor customer service.”